Canopy Help
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User Resources
Please read the Frequently Asked Questions before submitting a help request.
Frequently Asked Questions
To get a reset link, click “Forgot username or password?” on the Canopy login page. You will need to enter your username if you forgot your password or email if you forgot your username. Please note that your username is separate from your email address. You should receive an email from [email protected] to reset your username or password. If you forgot both, or if you don’t receive an email, please submit a help request.
Chief Academic Officers do not have access to Canopy. Learn more about Canopy user roles.
In order for a new ALO to access Canopy, the CEO, Data Update Coordinator or previous ALO must submit the Contact Update Survey. The update will appear in Canopy within 24 to 48 hours. If none of these contacts are able to submit the Contact Update Survey, please submit a help request.
When adding a new contact, there is no need to edit or delete the person who previously held the role. Canopy will automatically add an end date to the previous contact based on the new contact’s start date. The update will appear in Canopy within 24 to 48 hours. Learn more about the Contact Update Survey.
Follow these instructions to ensure you submitted the Contact Update Survey. Once submitted, the update will appear in Canopy within 24 to 48 hours.
The ISR Report may take up to a minute to generate. Depending your browser, the ISR Report may open up in a new window, tab, or download to your desktop. If you are not prompted to save the PDF file, your browser may have a pop-up blocker enabled. Learn more about downloading the ISR and disabling pop-up blockers.
HLC does not maintain a program inventory for institutions, but you can review your Institutional Status and Requirements (ISR) Report for information related to programs.
Please review each section of the survey and click “Mark as Completed” for each section. This should allow you to continue to the final “Review and Submit” section. Once you review and submit, the survey will be in the completed section of “My Tasks.”
Peer Reviewers can submit expenses via Concur or the Travel Expense Reimbursement Form. Locate your unique Concur username in Canopy by clicking “Manage my Account” under your account icon. Your user ID will be listed under “User Information” on the My Account page. This will likely be your first initial, last name and [email protected]. Learn more about using Concur.
To print the Institutional Update before or after you submit it, open the survey (in either “Current” or “Completed” under “My Tasks”), click “Review and Submit” on the left menu, and then click “Print” at the top of survey. You will be able to print the entire update for your records.
Please reach out to [email protected] to request a copy of a previous Institutional Update.
The new peer reviewer application is typically open in early fall. To find out when the application will be open next, subscribe to the Leaflet newsletter.
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