Assurance System FAQs

You will receive a welcome email with your login information when your Assurance System account is created. Log in at assurance.hlcommission.org. Your username is your full institutional email address, and your password is provided in the welcome email. If you forget your password, click the “Forgot your password?” link on the login page to receive an email with instructions for resetting it.

First, make sure that these messages are not going to your junk, spam or clutter folders. Second, ask your IT department to whitelist the sending email address, This email address is being protected from spambots. You need JavaScript enabled to view it.. Third, ask your IT department to verify that the email was never received by your mail server. If that is the case, contact HLC at This email address is being protected from spambots. You need JavaScript enabled to view it. for further troubleshooting.

Please check to make sure your full email address is entered as the username and your browser isn’t auto-filling the field with the wrong information. If your email address changes, please notify HLC immediately at This email address is being protected from spambots. You need JavaScript enabled to view it..

If the email address is correct, please be sure you are using your password for the Assurance System and not a different HLC system. Not all HLC systems are integrated and other systems (such as the Institutional Update) may use a different password.

Before locking the Assurance Filing or Systems Portfolio, be sure that all sections of the narrative are marked as complete and that all required forms (Federal Compliance, Multi-campus, etc.) have been uploaded in the Forms section of the system.

Please test the link using a different web browser, such as Chrome or Safari. Because not all browsers support this feature, HLC recommends including the intended page in parentheses within the text of the link.

The system only allows users to link text in their narrative to materials in their Evidence File. Users may enter web addresses in their Evidence File for six specific types of resources—the institution’s course catalog, class schedules, faculty roster, and faculty, staff and student handbooks—but links to other webpages or online resources aren’t allowed.

All materials in the Evidence File must be linked to at least one section of the institutional narrative. The peer review team cannot view documents in the Evidence File that aren’t linked to the narrative.

Yes, an interim report that is due in conjunction with an Assurance Review or comprehensive evaluation should be addressed in the related Core Component as part of the Assurance Argument. It should not be a separate report.

No. Once the institution's materials are locked, institutional users will have read-only access to them.